Our Warranty Policy
We are a small family owned business. We take a lot of time with our clients to ensure that an outstanding frame and appropriate lenses are selected. We are happy to warranty the product to the fullest availability of the manufacturers’ policy. We advocate on your behalf to ensure the manufacturers we use stand behind their products.
We want you to be happy and satisfied with our products and services! We offer a 2-year Eyewear Protection Program.
Starting at just $29.99, our 2-year eyewear protection program offers priceless peace of mind.
Coverage includes:
Accidental damage or breakage to your frames or lenses
Unlimited adjustments
Cost of Coverage: ($0 deductible)
Purchase Price $1 - $299 $300 - $699 $700 - $999 $1000+
One Pair $29.99 $39.99 $49.99 $59.99
Two Pairs $44.99 $59.99 $74.99 $89.99
**Plan covers a one-time replacement per complete pair of prescription glasses (frames and lenses) including prescription sunglasses (excludes Maui Jim and Oakley). Plan covers accidental damage only. Plan does not cover lost or stolen eyewear. Replacement eyewear must be claimed during plan period. Damaged frames and lenses must be returned to an FYidoctors clinic in Canada to receive a replacement of equal or lesser value of the original purchase price. Replacement must be the same prescription as the damaged eyewear. When multiple pairs of eyewear are purchased together, coverage for each pair is required to participate in the protection program. Excludes contact lenses and non-prescription sunglasses. Coverage period is two years from pick up date. Offer may vary from time to time and may be amended or cancelled at any time. Some additional exclusions and conditions may apply.
Lenses – are protected against scratches and are warrantied for a period of one or two years, dependent upon the type of Anti-Scratch coating purchased.
Frames – are warrantied against manufacturer’s defect for a period of one or two years, dependent upon the frame purchased.
Replacements – our warranty offers a one time replacement
Exchanges & Returns Policy
In the spirit of creating happy customers, it is our preference (and willingness) to deal with buyer’s remorse by re-styling our customers into a product you prefer. To this end, we offer a one-month satisfaction policy, recognizing that sometimes you can pick a frame that you fall out of love with, after wearing it for a while. Because Rx lenses are like snowflakes (no two prescriptions are the same), we charge a nominal re-stocking fee on the lenses that we have to re-make to fit a new frame choice in an exchange.
Returns, however unfortunate, are sometimes unavoidable, and our practice is as liberal as anyone’s in the industry.
We deal with every customer individually, and by extension, all returns, exchanges and warranties on a case-by-case basis, because customers deserve it and because there are sometimes mitigating circumstances. Take comfort in knowing, that we have not encountered programs in our industry that we consider to be more customer friendly, than ours.